Refund Policy
Summary:
60-Day Money-Back Guarantee: You may request a full refund within 60 calendar days from your purchase date.
Seller of Record: All payments are processed by Digistore24. Refunds are issued to the original payment method.
Digital Access: Upon refund approval, access to the product may be revoked.
How to Request a Refund
Please follow any one of the options below (choose one):
- Via Digistore24 Receipt: Open your purchase confirmation email from Digistore24 and click the “Order Support” or “Access/Change Order” link. You can submit your refund request directly there.
- Via Digistore24 Support: Visit the Digistore24 Help/Support page and provide your order number, purchase email, and product name (“US SYSTEM”).
- Via Our Support: Email us at help.oidiomauniversal@gmail.com with your full name, order number, and purchase email. We will coordinate with Digistore24 to process your refund.
Eligibility Window
Refunds are available within 60 calendar days from the purchase date. Requests made after 60 days are generally not eligible under this policy. If applicable, statutory consumer withdrawal rights (e.g., EU/UK) remain unaffected; our 60-day window is a voluntary extension for your convenience.
What Is Covered
- US SYSTEM (digital app access and included content) purchased via Digistore24.
- Duplicate purchases of the same product made in error (we may verify duplication with Digistore24).
What Is Not Covered
- Purchases made outside Digistore24 or via unauthorized resellers.
- Orders where fraudulent or abusive activity is suspected (including excessive refund patterns or reselling of access).
- Any third-party tools or products not included in your Digistore24 order.
Digital Access on Refund
Our product is delivered digitally. When a refund is approved, your access to the US SYSTEM app may be disabled and any license to use the content is revoked. If you have saved any copies, you agree to delete them after a refund is issued.
Processing Time & Method
Refunds are issued by Digistore24 the original payment method. Once approved, please allow 3–10 business days for your bank or card issuer to post the credit (timing may vary by country and provider). Currency conversions and bank fees are controlled by your provider and are outside our control.
Chargebacks
If you initiate a chargeback, the order may be locked during the investigation. We recommend contacting Digistore24 support or emailing us first at help.oidiomauniversal@gmail.com so we can help resolve your request faster under this Refund Policy.
EU/UK Right of Withdrawal
If you reside in the EU/UK, you may have a statutory right to withdraw from a digital content contract within 14 days unless you expressly consent to immediate delivery and acknowledge the loss of withdrawal rights. Our 60-day money-back guarantee is a voluntary benefit in addition to any mandatory rights you may have. Please contact us or Digistore24 for specific instructions.
Our Contact Details
US SYSTEM
Email: help.oidiomauniversal@gmail.com
About Digistore24
Digistore24 is our authorized reseller and payment processor (Seller of Record). Digistore24 handles payment processing and issues refunds according to their procedures and applicable law. For more information on how Digistore24 processes your data, please see their Privacy Policy.
Policy Updates
This Refund Policy may be updated periodically. Any changes will be posted on this page with a new effective date.